Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of shop.uppmind.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
T***t
All in best fine. Robot works. Rides, twists and cleans. Without objections 🙂 Looking for robots in stores and their prices, definitely better profitable to purchase ILIFE
U***r
Impressed with fast delivery, thanks.
R***r
The store is well done, everything came out, the only first was what is the bullshit of Toli in the mail where, ostensibly the track is assigned but the sending is not accepted at the post office, in such a status Savelo somewhere 3 days, wrote to the seller immediately replied, so as not to worry all OK. I ordered June 19 in the Night (oh, these bites with a bokalchik vinza) came on the 28th. In 30 minutes of Test mode appeared understanding that the baby is sharp, on mats with small pile flies (but not the fact that he has enough power there), jumped on the drying legs, but there stuck))) is throwing everything, even managed to find a cotton swab))) in general, the purchase is happy with all 100%. I hope that it will live for a long time (TTT)
A***a
Product same as advertised, works well. Fast arrived within 15 days.
V***n
Order came in 8 days. A good vacuum cleaner, I’m happy with the purchase.
Z***e
Atejo per 4 Dienas, Labai outlet siurbia.
N***j
Such fast delivery to Belarus has never been, ordered delivery from China, they themselves redirected from Moscow, no extra charges. I waited for him by August came straight for my birthday 29.06, ordered 20.06. Was pleasantly surprised!! The vacuum cleaner has already given the name Zhorik)) and he from the first day all in work, was charged, copes with small thresholds, collects wool and very hard-working. As a basic cleaning is not for him, but maintaining order is what you need. I took it to my house because in summer and Earth in the corridor and cats, wool is scattered, after cleaning with a Zhorik) order is visible!!!! The store is very sociable, very restless, helps and answers all questions! A huge vacuum cleaner is happy with the whole family and our 2 cats!!!)))
M***n
He eats all the lint, powders, hairs from my cat. It goes a little crazy but in the end it goes from room to room leaving it clean. For the price is very good
D***n
Norms, can buy
V***s
Good job!
L***a
Very happy. Threshold 1.5 cm. Overcomes. He refuses to fall from the step. For 2 hours of work 4 times Released the dust collector from the garbage. He himself got on charge. Excellent assistant when in the House 4 kashars that shed, dragged from the street dry grass and sand.
G***o
Product quality is sensational. Get the product in 15 days from date of purchase. It comes with a buffer kit accessories (see photos). It aspires perfectly clean everything comes under the sofa beds, enter in places with little space also (cleared perfectly under a lamp tripod). Original am impressed with the performance of product. Leave feedback later. Recommend the product and the store. Pros indicate that during the purchase, choose the Brasil as local shipping since the store has deposit in Brazil, it streamlines product delivery time fast.
A***s
Gerulis.
E***k
It has been proven well at the moment
C***z
While very satisfied with this purchase. Already was in Brazil, then arrived fast and without charges. Looks more robust than the national versions of same price range, comes with control, charging Base and extra filters. Pulled well by dog on first use.
M***g
Funny assistant, apartment in 43 kV vacuum cleaner for an hour, very happy, more time on yourself! Once confused in small wires and lamentably stuck 🙂 quiet enough, watching the TV, and he works 🙂 in general, very glad that decided and acquired himself such a handsome! The home was called Philippe 🙂
A***o
All right, thank you
N***a
Wonderful immediately earned a clever girl. Very fast delivery all perfectly packed brought home. Thank you would have put ten stars. You work well
Customer
The vacuum cleaner is a little blunt can not find the base, cleaning without carpets.